Tan Express LLC provides digital services (API access and integration services). This policy explains how cancellations and refunds work. There are no physical goods to return.
14-Day Free Trial
New accounts include a 14-day free trial. You will not be charged unless you keep a paid plan after the trial ends.
Monthly Plans & Cancellation
- Monthly plans are billed in advance and can be cancelled at any time from your account or by contacting us.
- Cancellation takes effect at the end of the current billing cycle; you keep access until then.
- No partial-month refunds are issued for cancellations made mid-cycle.
Refund Eligibility
- If you are charged in error, or a platform outage covered by our SLA materially prevents you from using the service, we will refund the affected fees.
- Requests made within 14 days of the first paid charge may be refunded in full at our discretion if the service was not substantially used.
- Used API volume is non-refundable once consumed.
- Enterprise agreements follow the terms of their individual order forms.
How to Request a Refund
Email [email protected] with your account email and invoice number. Approved refunds are returned to the original payment method within 5–10 business days.
Contact Us
Tan Express LLC
1704 Gerald Ave SE, Albuquerque, NM 87106, USA
Phone: +1 (575) 305-3589
Email: [email protected]