Privacy Policy

Tan Express LLC (“Tan Express”, “we”, “us”) operates the lobaf.com website and the Tan Express unified AI API platform. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

• Account information — name, work email, Tan Express and phone number you provide when you contact us or sign up for a plan.
• Usage data — API request metadata (timestamps, model, token counts, response codes) required to operate, meter and secure the platform.
• Billing information — payment details collected and processed by our payment processor; we do not store full card numbers.
• Communications — messages you send through forms, email or support channels.

How We Use Information

• To provide, operate, meter and support the API service.
• To bill for usage and prevent abuse or fraud.
• To communicate service updates, security notices and invoices.
• To improve reliability, routing quality and platform performance.

Customer Data and AI Model Providers

When you send requests through the Tan Express API, request content is forwarded to the underlying AI model provider selected by our routing layer (or to your own model accounts where configured). We do not use customer request content to train our own models. Data handling by underlying providers is governed by their terms where applicable; contact us for details on specific providers.

Sharing of Information

• AI model providers, solely to process your API requests.
• Hosting and infrastructure vendors under contract.
• Payment processors, to complete transactions.
• Authorities, where required by applicable law.

Cookies

Our website uses a minimal set of cookies necessary for the site to function and to understand aggregate traffic. We do not use cookies for third-party advertising.

Data Retention & Security

Account and billing records are retained as long as your account is active or as required by law. API request metadata is retained for up to 12 months. We apply encryption in transit, access controls and continuous monitoring to protect the platform; no method of transmission is 100% secure.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us. We respond to verified requests within a reasonable timeframe.

Changes to This Policy

We may update this policy from time to time. Material changes will be announced on this page with a revised date.

Contact Us

Tan Express LLC
1704 Gerald Ave SE, Albuquerque, NM 87106, USA
Phone: +1 (575) 305-3589
Email: [email protected]